Daleysmove

BEWARE -- This company arrived 2h 40 mins late for our house move, no courtesy call from anyone to say there was a problem. When we tried to ring them, nobody answered the phone, it just rang and rang, no staff on a Saturday it seems. No PPE, even though their own job sheet said 'FULL PPE' not a mask in sight. Very unorganised and rushed, due to them arriving so late I assume. Items were damaged, but unless you pay an extra £49 for additional insurance, its not covered. There were supposed to be 4 Wardrobe Cartons, there were none, 3 Mattress Bags, there were none, Sofa Bags provided, yep there were none, also 2 TV Protection Bags included in the quote, none again. As a consequence 2 wardrobes sustained damage, and our double mattress was dirty on arrival. A floor standing lamp had its base smashed also. Daleysmove not prepared to accept any responsibility or offer any compensation. They are one of these companies that has an answer for everything if anyone tries to complain.

Your website states:

- 70+ years quality experience you can trust

- We handle your effects with the upmost of care

- We're here to make things simple and straightforward

- We're probably the best move you'll ever make

Unfortunately they don't live up to their claims above, quite the opposite. Please don't be lead you into a false sense of security by believing their website blurb.

You've been warned!

Move size: 3 Bedroom Home Service cost: £590

We were extremely disappointed with the service from beginning to end. We were asked to pay the full amount before exchange of contracts and told verbally that the money would be transferred to another date if the move fell through. We then came across their T&Cs, which stated that part of the money would have been non-refundable. We were not comfortable doing this so we cancelled our original booking. When the move was more certain, the company accepted a booking much nearer to the time with full payment up front, for what they suggested would be a 2 day job. On the 2nd day of the 2-day move, they did not turn up until almost 4 hours late. We were told by the movers that they had been sent on another paid job. There was lots of packing still to do, dismantling furniture, and 2 trips to our new home. We paid out of pocket for a 2nd van as this was the only way the move was going ahead that day. After leaving us without almost 4 hours of paid work on moving day, they were ready to charge us for another morning's work the next day to complete the job. Being a hurried job, numerous items were damaged and they are now ignoring our claim for reimbursement.

Service cost: £1570